GDI Audit Launch Guide

Your hotel mystery audit launch plan.

A simple visual guide to how your GDI mystery audit program moves from setup and standards alignment to the first audit, report release, and corrective action tracking.

View the launch flow → Review each stage
8 clear stages from launch preparation to action closure
3 preparation areas before the audit begins
1 connected workflow for reporting and action tracking
Clear ownership at every stage of the launch
How It Works at a Glance

Your audit journey in one simple flow

In one view, this shows how your program moves forward: agree the scope, prepare the inputs, run the audit, release the report, and close actions.

1
Agreement Confirmed Scope and commercial terms are in place.
2
Launch Details Shared Property, contact, and reporting details are collected.
3
Standards Aligned Checklist, scoring, and review criteria are finalised.
4
Audit Window Scheduled Audit date or audit window is agreed.
5
Platform Activated Users, workflows, and dashboards are prepared.
6
Audit Visit The auditor evaluates the agreed guest journey discreetly.
7
Report Sharingd Scores, findings, and observations are shared clearly.
8
Actions Closed Owners, dates, and closures are tracked digitally.
1
Align Scope and priorities
2
Prepare Details, standards, date
3
Execute Platform and visit
4
Improve Report and actions
Step-by-Step Explanation

What happens at each stage

Each stage has one clear purpose, the information needed, and the outcome your team can expect before moving forward.

1

Agreement & Scope

  • Scope and coverage are agreed.
  • Commercial and operational terms are aligned.
  • GDI begins launch coordination.
Output: confirmed scope
2

Launch Details Form

  • Property details are shared.
  • Key contacts and user access requirements are identified.
  • Reporting preferences are documented.
Output: setup inputs
3

Standards & Checklist Alignment

  • Your brand standards are reviewed.
  • Checklist logic is aligned with the audit scope.
  • Scoring criteria are finalised.
Output: approved checklist
4

First Audit Window

  • Audit date or audit window is scheduled.
  • Operational readiness is checked.
  • Auditor allocation and planning begin.
Output: audit schedule
5

Platform Setup

  • Users and permissions are configured.
  • Approved checklists are activated digitally.
  • Dashboards and workflows are prepared for launch.
Output: ready platform
6

Auditor Visit

  • The auditor follows the assigned guest journey.
  • Service touchpoints are observed discreetly.
  • Evidence, observations, and comments are recorded.
Output: completed visit
7

Report Sharing

  • Scores and findings are compiled.
  • Department-wise observations are presented.
  • Your team receives a clear performance view.
Output: published report
8

Corrective Action Tracking

  • Corrective actions are assigned to owners.
  • Target dates and closure status are added.
  • Closure is tracked through the platform.
Output: tracked closure
Before / During / After

Your audit journey: before, during, and after

The launch is organised into three simple phases, so your team can see exactly what happens before the audit, during the visit, and after the report is released.

Before the audit

Prepare for launch

GDI works with your team to align the audit scope, property information, brand standards, scoring logic, users, and first audit window.

  • Agreement and launch details
  • Standards and checklist sign-off
  • Audit window and platform readiness
Your inputs → documented Standards → signed off
During the audit

Conduct the audit visit

The assigned auditor completes the mystery visit as a guest and records observations across the agreed service journey.

  • Guest journey is evaluated discreetly
  • Service touchpoints are observed
  • Evidence and comments are structured
Visit → completed Findings → organised
After the audit

Review the report and close actions

The report is released digitally, findings are reviewed, and corrective actions are assigned with owners, timelines, and closure status.

  • Report and scores are shared
  • Actions are assigned to responsible owners
  • Closure is tracked in one place
Report → released Actions → tracked
Infographic View

Timeline and ownership at a glance

This section gives a simple operating view of what moves first, what GDI manages, and where your team provides inputs or approvals.

Start
Agreement and scope aligned Commercial scope and audit coverage are aligned.
Setup
Launch inputs documented Property details, contacts, access needs, reporting requirements, and preferences are documented.
Launch
Audit program activated Checklist, platform, users, timeline, and auditor deployment are prepared.
Outcome
Report review and action tracking Findings are shared and converted into digital action plans.